At GLUCOPHONEPANY, we want you to be satisfied with your purchase. This Return and Exchange Policy outlines the terms for returning or exchanging eligible items. By making a purchase, you agree to the terms below.
1. Eligibility
- Eligible Items: Products must be in their original condition (unused, unworn, undamaged) with all tags, packaging, and accessories included.
- Timeframe: Returns/exchanges must be initiated within 30 days of delivery.
- Exceptions:
- Digital Products (e.g., software, subscriptions): Non-returnable once downloaded or activated.
- Personalized/Customized Items: Non-returnable unless defective.
- Sale/Clearance Items: Non-returnable unless defective.
2. Return Process
- Contact Us: Email contact@glucophone.company with your order number, reason for return, and photo(s) of the item (if damaged/defective).
- RMA Number: We will issue a Return Merchandise Authorization (RMA) number and instructions.
- Ship the Item: Return the product at your expense to the address provided. Ensure proper packaging to avoid damage.
3. Refunds
- Refund Method: Refunds are processed to the original payment method.
- Timing: Refunds are issued within 5–10 business days after we receive and inspect the returned item.
- Deductions: Restocking fees (if applicable) or costs related to damage may be deducted.
4. Exchanges
- Process: Exchanges are subject to availability. If the desired item is out of stock, you may receive a refund or store credit.
- Shipping: You are responsible for return shipping costs unless the exchange is due to our error.
5. Damaged/Defective Items
- Report Promptly: Notify us within 5 days of delivery with photos of the damage/defect.
- Resolution: We will replace the item or issue a refund at our discretion.
6. Shipping Costs
- Non-Defective Returns: Return shipping is your responsibility.
- Defective/Incorrect Items: We will provide a prepaid return label.
7. Cancellations
- Pre-Shipment: Contact us immediately to cancel an order. We will attempt to accommodate requests but cannot guarantee cancellation once processing begins.
- Digital Products: Cancellations are not possible after download/activation.
8. Warranty
- Manufacturer Warranties: Some products may include a manufacturer’s warranty. Contact the manufacturer directly for claims.
- GLUCOPHONEPANY Warranty: If provided, details are included with your product.
9. Legal Compliance
This policy complies with applicable consumer protection laws. It does not affect your statutory rights.
10. Changes to This Policy
We reserve the right to update this policy at any time. The latest version will be posted on our website.
Contact Us
For questions or to initiate a return/exchange:
Email: contact@glucophone.company